Any booking received, accompanied by the appropriate deposit, represents a contract between Middlewood Farm Holiday Park, here after referred to as The Park, and the Customer, binding each to the following conditions.
The person making the booking accepts the contract on behalf of all members of the party, and is responsible for making due payments, and for making all members of the party aware of these terms and conditions. A £50.00 non-refundable (and non-transferable) deposit is required upon booking. All balances due must be paid at least 6 weeks before arrival, or upon booking if the arrival date is less than 6 weeks away.
Specific Camping Pods can be requested (subject to availability).
Payment is preferred by Debit Card or Credit Cards BOTH FREE Transactions. If paid for by cheque, bookings will be held for 5 days, pending receipt of your cheque for the deposit/full amount.
Camping Pod keys are available between 3pm & 6pm on the day of arrival, please don’t arrive early anticipating early occupation. Early arrivals may be available, at The Park’s discretion. If you expect to arrive after 6pm then you must notify us in advance to agree a new arrival time. Failure to do so will be deemed to be a cancellation and The Park reserves the right to re-let the accommodation.
CHECKOUT time is by 10am on the day of departure. Failure to depart on time affects the Housekeeping schedule for incoming guests and may incur a late departure charge. At peak times a minimum stay of 3 nights maybe required and a minimum 2 night stay is required on all weekends. At the end of your holiday you must leave the accommodation in a clean and tidy condition, removing all rubbish and recycling.
We allow a maximum of 3 families to stay together (maximum 12 people), bookings for larger groups, single sex groups or unsupervised young groups (under 21 years) are not accepted. The total number in your party (including children and babies) must not exceed the maximum capacity of the Camping Pods. Our Camping Pods allow a maximum of 4 adults, or 2 Adults & 3 small Children.
The Camping Pods are equipped with raised Beds & Mattresses, a Heater, Fridge, Microwave and Kettle. You will require to bring your own Towels, Toiletries, Crockery, Cutlery, Outside chairs if required. Also sleeping bags and pillows (waterproof sheet for young children if necessary).
Dogs are permitted in our Camping Pods by prior arrangement at the time of booking. A maximum of two dogs will be accepted at a cost of £5.00 per night, per dog.
A dog is only allowed on the understanding that it must NOT be left unattended in the accommodation or anywhere else on the Park, and must be kept on a lead at all times on the Park. Dogs must be exercised out of the Park. Any fouling in any area must be cleared up immediately. No dangerous breeds or apparently aggressive dogs will be allowed. The dog is the responsibility of its’ owner at all times and no responsibility will be taken by the Park for any damage caused by it. The owner of a dog will be held responsible & liable for any damage caused by their dog.
One car parking space is assigned per Camping Pod. Parking for extra cars may be away from the Pods. Any commercial vehicles or additional vehicles brought onsite by holidaymakers must be by prior arrangement and parked as directed by the park warden.
Entry to the park is via a security barrier. The barrier code will be issued to you upon check-in at reception. Our security barrier is locked down between 10.45pm & 7.30am to eliminate vehicle movement on & off site between these times, thus avoiding disturbances to other guests.
The speed limit across the Park is 5mph and is constantly monitored and enforced to ensure the safety of everyone onsite, including children at play. We encourage a one-way system around the park.
We do not allow Gazebos and other camping constructions to be erected around the cabins. Additional Tents will be accommodated in theappropriate areas on the park.
We operate a No Noise after 11pm policy. This includes talking loudly....Radios etc. Anyone found or reported to be creating a disturbance after this time will be required to leave the Park. Refunds will be at the Park's discretion.
All accommodation is strictly NON-SMOKING. Non-compliance will be seen as a breach of this contract, and a deep cleaning housekeeping charge of £40 will be applied if necessary. As a fire precaution, use
of candles is NOT permitted inside or outside. Barbecues are allowed but to be used at a safe distance away from your Camping pod. To avoid a fire BBQ’s must be fully extinguished before placing in
bins. All BBQ’s must be extinguished before 11pm. BBQ’s must not damage the grass, any guests causing damage to the grass will be charged £10.00 for repairs. Open fires, of any other nature, are strictly prohibited. Gas cooking utilities of any kind must never be used inside the Camping Pods.
Strictly No Chinese Lanterns.
It is a condition of use of the play areas that Parents/Guardians are responsible for the safety of their children and consequently MUST supervise their children at ALL times.
11pm is the cut off time for noise across the Park. At all other times, noise should be kept to a minimum to avoid disturbance to other. Respect and consideration should be shown at all times to your natural surroundings, and wildlife. Behaviour we deem inappropriate or any breach of these Conditions may result in immediate termination of the booking, without any refund or compensation. The Park reserves the right to refuse any booking or to ask any persons to leave the Park. We reserve the right to terminate the booking where we feel that the comfort and enjoyment of other guests may be put at risk.
After a booking has been confirmed, any significant changes will incur a £10.00 Administration Fee, automatically added to the booking. We should be notified of any holiday cancellation as soon as possible. If your cancellation notice is given to The Park in writing, email or fax, at least 42 days before commencement of the holiday, then all monies will be refunded, less the booking deposit which is non-refundable or transferable. After this date in the event of a cancellation the FULL BALANCE of the hire charge is payable by the hirer unless the accommodation can be re-let. We reserve the right to cancel any holiday where the balance has not been paid 42 days prior to arrival, as stated under these booking conditions, without any compensation. Refunds cannot be issued if you leave your holiday early, for whatever reason. In exceptional circumstances, we may have to cancel or amend your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the brochure price. If it is necessary for us to cancel your booking we will have no further liability to you. We strongly recommend taking out Travel Insurance.
We can recommend using Guest First - UK Holiday and Cancellation Insurance. If you wish to use their service, please follow our unique accommodation provider link to their website http://www.guestfirst.co.uk/introducers?cid=5792
Any accidents or injuries sustained on the park must be reported to Reception.
While every effort will be made by The Park to fulfil the contract, except where stated in these Conditions, The Park shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, e.g. fire, flood, exceptional weather, epidemics, and all similar situations. The Park cannot be held responsible for the failure of water, drainage or other mains services beyond our immediate control. The Park will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs, cleaning or replacements required to any park property damaged during their stay. Any such damage must be reported (and paid for) at Reception. After your departure, if the Camping Pod has been damaged as a result of your stay or is in need of a deep clean, over and above the normal housekeeping service, we will charge you retrospectively for this service or repair.
Items left in the accommodation at the end of your stay will be retained for 7 days only. A postage & packing charge of £10.00 for most items (subject to weight) will apply.
All prices include VAT at the prevailing rate. The Park reserves the right to alter prices in the event of a change in the prevailing rate of VAT.
Whilst every care is taken to ensure that the details in our website and online booking system are correct at time of being published, we cannot accept responsibility for errors contained therein or results there of.
We aim to help ensure all our guests have a comfortable and enjoyable holiday. If you have any concerns about your holiday whilst staying with us please tell the Reception Desk immediately. We will respond as soon as possible. We will not be responsible for any matter, which you knew about during your stay but did not inform us about during your stay.
We reserve the right to vary these conditions at our discretion.