Any booking received, accompanied by the appropriate deposit, represents a contract between
Middlewood Farm Holiday Park, here after referred to as The Park, and the Customer, binding each to the following conditions.
The person making the booking accepts the contract on behalf of all members of the party, and is responsible for making due payments, and for making all members of the party aware of these terms and conditions.
A £25 non-refundable (and non-transferable) Deposit is required upon booking (or the total balance if less than £25).
All remaining balances due must be paid on 7 days prior to your arrival date. Non payment of balances may result in your booking being automatically cancelled.
Specific Pitches can be requested (subject to availability) and where necessary, we reserve the right to reallocate Pitches before arrival, and also to allocate a larger or higher specification Pitch than requested (at the same cost).
In our peak months of July and August, advance bookings require a minimum stay of 3 nights.
You will be allocated a pitch large enough to accommodate your caravan/motorhome or tent according to the size you state at the time of booking. It is your responsibility to ensure this information is accurate. If the actual size on arrival is larger, we may not be able to accommodate you, and refunds are not applicable.
Payment is preferred by Debit Card or Credit Card, BOTH FREE Transactions.
ARRIVAL time for Pitches is between 12.00 noon & 6pm on the day of arrival. Please inform us in advance if you expect you to arrive after these times. Failure to arrive on the booked arrival day, with no notification, the pitch will be deemed cancelled and made available for re-letting.
Guests are required to report to reception to book in on arrival. All units must display the yellow tag, issued upon check in, in a clear and visible manner.
CHECKOUT time is by 11am on the day of departure. Failure to depart on time affects the arrival of incoming guests. A late departure of 6pm may be requested and booked on the day of your departure, at the fee of £5 per pitch and is strictly subject to availability of that Pitch.
We allow a maximum of 3 families to stay together (maximum 12 people), bookings for larger groups, single sex groups or unsupervised young groups (under 21 years) are not accepted. Any groups found on the park, after booking separately, will be required to leave the Park. Refunds will be at The Park's discretion. We do accommodate bone-fide school groups / organisations upon written request (avoiding High season periods).
We operate a No Noise after 11pm policy. This includes talking loudly....Radios etc. Anyone found or reported to be creating a disturbance after this time will be required to leave the Park. Refunds will be at the Park's discretion.
Dogs are welcome by prior arrangement at the time of booking, (or updated on the booking upon arrival). A strict maximum of two dogs will be accepted per pitch at a cost of £2 per dog per night.
A dog is only allowed on the understanding that it will never be left unattended on the pitch or anywhere else on the Park, and MUST be kept on a short lead at all times. Dog exercise areas out of the Park should be used and fouling in any area must be cleared up immediately. No dangerous breeds or apparently aggressive dogs will be allowed. The dog is the responsibility of its’ owner at all times, and no responsibility will be taken by the Park for any damage caused by it. The owner of a dog will be held responsible & liable for any damage caused by their dog.
A maximum of one car by each pitch is allowed. Any additional cars may be parked in the nearby areas away from the pitch. Any commercial vehicles will only be accepted by prior permission and must be parked as directed by the park warden. The speed limit on the Park is 5mph and this is constantly monitored and enforced by our Park Wardens to ensure the safety of everyone onsite, including children at play. Speeding incidents will be recorded and re-offenders will be required to leave the Park.
Shower blocks are open 24 hours, however at certain times during the day, facilities may be restricted whilst being serviced. Young children MUST be accompanied/supervised by their parent or guardian to the shower/toilet/facility areas. Please contact Reception if you require the key for the disabled facility. A £10.00 refundable deposit will be required.
Strictly NO FIRES, NO WOOD burning. Properly constructed CHARCOAL BARBEQUES are permitted and MUST be used at a sensible distance away from your Caravan, Motorhome, Tent and Vehicle. BBQ’s must not be allowed to burn the grass, and must either be on a Stand or placed on Bricks (which are available at the Park’s entrances). Persons damaging the grass will be charged £10 for any repairs. BBQ’s must not be left unattended whilst alight, and MUST be extinguished BEFORE 11pm. Ashes must be disposed of in the METAL bins provided. Strictly NO Chinese Lanterns.
Gazebo’s are NOT permitted. Modern, enclosed, Event / Cooking shelters may be permitted, with prior permission, and charged accordingly.
11pm is the cut off time for noise across the Park. At all other times, noise should be kept to a minimum to avoid disturbance to other park guests. All Park Rules must be abided by. Any behaviour the PARK WARDEN deems inappropriate or any breach of these Conditions may result in immediate termination of the booking, without any refund or compensation. The Park reserves the right to refuse any booking or to ask any persons to leave the Park. We reserve the right to terminate the booking where we feel that the comfort and enjoyment of other guests may be put at risk.
After a booking has been confirmed, any significant changes will incur a £10.00 Administration Fee, automatically added to the booking. All holiday payments are non-refundable and non-transferable.
Any cancellations must be made at least 7 Days in advance, otherwise the balance of the holiday is still due to be paid. The balance is not due if cancelled with the required notice, but deposit payments cannot be refunded. Refunds cannot be issued if you leave your holiday early, for whatever reason. In exceptional circumstances, we may have to cancel or amend your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the brochure price. If it is necessary for us to cancel your booking we will have no further liability to you.
We can recommend using Guest First - UK Holiday and Cancellation Insurance. If you wish to use their service, please follow our unique accommodation provider link to their website http://www.guestfirst.co.uk/introducers?cid=5792
Any accidents or injuries sustained on the park must be reported to Reception.
While every effort will be made by The Park to fulfil the contract, except where stated in these Conditions, The Park shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, e.g. fire, flood, exceptional weather, epidemics, and all similar situations. The Park cannot be held responsible for the failure of water, drainage or other mains services beyond our immediate control. The Park will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs, cleaning or replacements required to any park property damaged during their stay. Any such damage must be reported to Reception.
All prices include VAT at the prevailing rate. The Park reserves the right to alter prices in the event of a change in the prevailing rate of VAT.
Whilst every care is taken to ensure that the details in our website and online booking system are correct at time of being published, we cannot accept responsibility for errors contained therein or results there of.
We aim to help ensure all our guests have a comfortable and enjoyable holiday. If you have any concerns about your holiday whilst staying with us please tell Reception, and we will respond as soon as possible. We will not be responsible for any matter, which you knew about during your stay but did not inform us about during your stay.
We reserve the right to vary these conditions at our discretion.