Any booking received, accompanied by the appropriate deposit, represents a contract between Middlewood Farm Holiday Park, here after referred to as The Park, and the Customer, binding each to the following conditions. The person making the booking accepts the contract on behalf of all members of the party, and is responsible for making due payments, and for making all members of the party aware of these terms and conditions.
A £70.00 non-refundable (and non-transferable) deposit is required upon booking. All balances due must be paid at least 6 weeks before arrival, or upon booking if the arrival date is less than 6 weeks away.
Specific holiday homes can be requested (subject to availability) and where necessary, we reserve the right to reallocate holiday homes before arrival, and also to allocate a larger caravan than requested (at no extra cost). We will always do our best to accommodate special requests.
Payment is preferred by Debit Card or Credit Cards, BOTH FREE Transactions. If paid for by cheque, bookings will be held for 5 days, pending receipt of your cheque for the deposit/full amount.
Our weeks usually run from Saturday to Saturday throughout our main season. Where the dates are shown in Red on our tariff, we are able to offer Short Breaks, based on a minimum stay of 3 nights. We can also be flexible on arrival dates for weekly stays during the dates shown in Red. Where the dates are shown in Blue, we may be able to offer Short Breaks on a late availability basis.
Caravan Holiday Home keys are available between 4pm & 6pm on the day of arrival, please don’t arrive early anticipating early occupation. Early arrivals may be available, at The Parks discretion. If you expect to arrive after 6pm then you MUST notify us in advance to agree a new arrival time. Failure to do so will be deemed to be a cancellation and The Park reserves the right to re-let the accommodation.
CHECKOUT time is by 10.00am on the day of departure.
Failure to depart on time affects the Housekeeping schedule for incoming guests and will incur a late departure charge. A late departure may be requested and booked IN ADVANCE ONLY, and is subject to availability.
At the end of your holiday you must leave everything in a clean and tidy condition.
The Park retain the right to enter any holiday home at any reasonable time if deemed necessary by us, or in case of an emergency.
Dogs are only permitted in certain holiday homes and strictly by prior arrangement at the time of booking. A maximum of two dogs will be accepted in our ‘pet – friendly’ units only at a cost of £5 per Dog per night.
We do not accept cats/litter trays or any other pets.
A dog is only allowed on the understanding that it will never be left unattended in the accommodation or anywhere else on the Park, and must be kept on a lead at all times. Dog bedding is to be brought and used, and dogs must NOT be allowed on the seating, beds or any soft furnishings.
Dogs must be exercised outside the Park and any fouling within the park area must be cleared up immediately.
No Dalmatian’s, Dangerous breeds or apparently aggressive dogs will be allowed. The dog is the responsibility of its’ owner at all times, and no responsibility will be taken by the Park for any damage caused by it. The owner of a dog will be held responsible & liable for any damage caused by their dog.
Cars are not charged for, but must be parked in the areas provided. No Parking on any grass area is permitted. Our holiday park is designed mainly for families and does not accept commercial bookings. Any commercial vehicles brought onsite by holidaymakers must be parked as directed.
The speed limit on the park is 5mph and is constantly monitored and enforced to ensure the safety of everyone onsite, including children at play. Speeding incidents will be recorded and re-offenders will be required to leave the Park.
Pillows, duvets are provided in our Holiday Homes. You must provide your OWN linen, this includes sheets, pillow cases, duvet covers & towels. Our mattresses, pillows & duvets are already covered for presentation purposes only. These fitted covers must be covered with your own linen. Any accidental staining of our covers must be reported to reception immediately. For young children, if necessary, we request you protect the beds with waterproof under sheets.
Travel Cots and High Chairs may be hired at an additional cost, subject to availability. Please make requests at the time of booking. Cot linen is not provided.
The total number in your party (including children and babies) must not exceed the maximum capacity of the Holiday Home two bedroom caravans accommodate a maximum 4 people, and three bedrooms a maximum of 6 people.
As we are a family park, bookings for single sex groups or unsupervised young groups (under 21 years) are not accepted.
All accommodation is strictly NON-SMOKING. Non-compliance will be seen as a breech of this contract, and a deep cleaning housekeeping charge of £50 will be applied if necessary. As a fire precaution, use of candles is not permitted inside accommodation. Properly constructed Barbecues are permitted when placed outside, off the ground at least 3 meters from any holiday home or vehicle. To avoid a fire, charcoals must be fully extinguished before placing in bins. All barbecues must be extinguished before 11pm.
Open fires, of any nature, are Strictly Prohibited.
It is a condition of use of the play areas that Parents/Guardians are responsible for the safety of their children and consequently must supervise their children at all times.
11pm is the cut off time for noise across the Park. At all other times, noise should be kept to a minimum to avoid disturbance to other park guests. Behaviour we deem inappropriate or any breach of these Conditions may result in immediate termination of the booking, without any refund or compensation.
General Terms and Conditions of Booking
Middlewood Farm Holiday Park reserves the right to refuse any booking or to ask any persons to leave the Park.
We reserve the right to terminate the booking where we feel that the comfort and enjoyment of other guests may be put at risk.
After a booking has been confirmed, any significant changes will incur a £10.00 Administration Fee, automatically added to the booking. We should be notified of any holiday cancellation as soon as possible. If your cancellation notice is given to The Park in writing, email or fax, at least 42 days before commencement of the holiday, then all monies will be refunded, less the deposit booking fee which is non-refundable or transferable. After this date in the event of a cancellation the FULL BALANCE of the hire charge is payable by the hirer unless the accommodation can be re-let. We reserve the right to cancel any holiday where the balance has not been paid 42 days prior to arrival, as stated under these booking conditions, without any compensation. Refunds cannot be issued if you leave your holiday early, for whatever reason. In exceptional circumstances, we may have to cancel or amend your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the brochure price. If it is necessary for us to cancel your booking we will have no further liability to you. We strongly recommend taking out Travel Insurance.
We can recommend using Guest First - UK Holiday and Cancellation Insurance. If you wish to use their service, please follow our unique accommodation provider link to their website http://www.guestfirst.co.uk/introducers?cid=5792
Any accidents or injuries sustained on the park must be reported to Reception.
While every effort will be made by The Park to fulfil the contract, except where stated in these Conditions, The Park shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, e.g. fire, flood, exceptional weather, epidemics, and all similar situations. The Park cannot be held responsible for the failure of water, drainage or other mains services beyond our immediate control. The Park will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs, cleaning or replacements required to any park property damaged during their stay. Any such damage must be reported (and paid for) at Reception. After your departure; if the caravan holiday home is in need of a deep clean, over and above the normal housekeeping service, we will charge you retrospectively for this service.
Items left in the accommodation at the end of your stay will be retained for 7 days only. A postage & packing charge of £10.00 for most items (subject to weight) will apply.
All prices include VAT at the prevailing rate. The Park reserves the right to alter prices in the event of a change in the prevailing rate of VAT.
Whilst every care is taken to ensure that the details in our website and online booking system are correct at time of being published, we cannot accept responsibility for errors contained therein or results there-of.
We aim to help ensure all our guests have a comfortable and enjoyable holiday. If you have any concerns about your holiday whilst staying with us please tell the Reception Desk immediately and we will respond as soon as possible.
We will not be responsible for any matter, which you knew about during your stay but did not inform us about during your stay.
We reserve the right to vary these conditions at our discretion.